Laurel Ridge HOA FAQ

Architectural

What types of exterior modifications require approval?
 All exterior modifications or improvements must be approved through the association’s architectural control process. Please submit your application via TownSq.

How do I submit an architectural modification request?

  • Log in to TownSq. If you’re not registered, sign up using your HOA account number and property zip code.
  • Select “Architectural Review” from the left menu.
  • Click “Submit Project,” complete the form, and upload any supporting documents or photos.
  • Click “Save” to submit your project for review. (Note: This feature is available on the website, not the mobile app.)
  • You can track your application status by logging back into TownSq.

How long does approval take?
 The Architectural Control Committee reviews applications and may take up to 21 days from the date all required information is received. To avoid delays, provide as much detail as possible with your application.

How do I check the status of my application?
 You can view your application status and ask questions in the Message section of the Architectural Review feature in TownSq.

Board Meetings

How do I find out about upcoming Board meetings?
 Board meeting dates and times are posted in the News and Events section of TownSq. If you’ve registered your email, you’ll also receive meeting details via email.

Common Area Maintenance

How do I report a maintenance issue?
 Submit a request via TownSq, including a photo and detailed description if possible. You can track the status of your request in TownSq.

What is the trash/waste pick-up schedule?
Visit the City of Round Rock Solid Waste & Recycling page for details.

How do I get a mailbox key?
 Contact the City of Round Rock post office.

Compliance

Received a violation notice?
Contact the Compliance Department at compliance@goodwintx.com or submit a request via TownSq and assign it to Compliance.

How do I report a neighbor’s violation?
 Submit a request through TownSq, assign it to Compliance, and include details and photos if possible.

How often are compliance inspections?
 Compliance drivers typically visit the community bi-weekly, with additional spot inspections as needed.

Where can I find community rules for tenants?
Download the Covenants, Conditions, and Restrictions (CC&Rs) from www.goodwintx.com by searching your community name.

Contacts

Who can I contact for help?

How do I contact the Board of Directors?
 Attend the next Board Meeting or submit a request via TownSq.

Documents

Where can I find governing documents?
Visit www.goodwintx.com and enter your community name in the “Find My Community Page” field.

Financial

How do I check my account balance?
 Log in to TownSq or contact Customer Service.

How do I pay my assessment?

  • Mail:
     LRH - Laurel Ridge
     c/o Goodwin Processing Center
     PO Box 93447
     Las Vegas, NV 89193-3447
  • Online:
    Log in to TownSq (web or app) to pay by ACH or credit/debit card.
    • Credit card payments: $1–$1.50 fee + 3.5% of payment
    • E-check: $1–$1.50 fee
  • Bank Bill Pay:
     Update payee/address to the PO Box above. Include your account number and association code (LRH) in the memo.

Can I pay with a credit/debit card?
 Yes, through TownSq (see above for fees).

What is my property code?
 ALRH

What is the Management ID?
 6587

When are assessments due?
 Quarterly: January 1, April 1, July 1, and October 1.

Why does my account show a negative number?
 A negative balance means you have a credit.

Received a past due letter?
 Contact Customer Service.

How do I set up a payment plan?
Email delinquencies@goodwintx.com for assistance.

How do I update/cancel Western Alliance auto draft?
Update or cancel here.

What does my assessment pay for?
 Assessments cover operating expenses such as utilities, maintenance, landscaping, amenities, and insurance.

Where can I find my account number?
 On your billing statement or coupon book, or contact Customer Service.

Insurance

How do I get a copy of the association’s insurance?
 Contact Customer Service or submit a request through TownSq.

Owner Information

How do I update my contact or mailing address?
 Contact Customer Service or submit a request through TownSq.

Resales

How do I get a lender questionnaire or resale certificate?
Order via Community Archives.

How much does a lender questionnaire cost?
See Community Archives for pricing.

How do I get a statement as a lender?
Order via Community Archives.

Rules & Regulations

Rental/Leasing Policy:
 All homes must be used for single-family residential purposes only. No commercial or non-residential use is allowed.

Pet Policy:
 No livestock or poultry. Up to 4 adult household pets (cats, dogs, etc.) are allowed per lot, not for commercial purposes.

Parking Policy:
 No campers, boats, trailers, RVs, or non-passenger vehicles may be kept in view. The association does not regulate street parking; contact the City of Round Rock for street issues.

TownSq

What is TownSq?
 TownSq is a community app for communication, account management, news, service requests, polls, and document access.

How do I register for TownSq?

  • Visit TownSq Registration
  • Enter your account number and property zip code
  • Provide your email and create a password

Having trouble registering?
 Contact Customer Service.

How do I change my TownSq email preferences?
 Log in, click your name in the top right, and select “Edit Profile.”

How do I submit a request in TownSq?
 Log in and click “Requests” on the left menu.

Forgot your TownSq password?
Reset your password here.